This Privacy Policy sets out how Trinity Chapel uses and protects information that you provide when using our website, Trinity Chapel Mobile app, online services, forms, events, giving platforms, and other church services.
Trinity Chapel (“the Church”, “we”, “our”, or “us”) is committed to protecting your privacy and maintaining the security of any personal information received from you. If we ask you to provide information by which you can be identified, you can be assured that it will only be used in accordance with this Privacy Policy.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation and the Data Protection Act 2018. You may also visit our website anonymously where features do not require you to identify yourself.
1. The Information We Collect
When you contact us, register for services, use our website, use Trinity Chapel Mobile, attend events, complete forms, participate in church activities, or use our online services, Trinity Chapel may collect information such as your name, email address, telephone number, postal address, member or account information, event registration details, messages, enquiries, prayer requests, giving-related information, and information contained in emails, letters, or other correspondence you send to us.
We may also collect technical information relating to your use of our website or mobile app, such as pages viewed, features used, device information, and information needed to keep our services secure and functioning correctly.
2. Mobile App Information
When you use Trinity Chapel Mobile, we may collect and process information needed to provide app features and church services. This may include your name and email address for login, account access, password reset, and member identification; app account information linked to your Trinity Chapel member record; device and push notification identifiers used to send church notifications and service-related messages; precise location data where you grant permission for attendance and location-based check-in features; giving-related information you enter in the app, such as giving category, amount, and email address; prayer requests, messages, forms, or other information you submit through the app; and technical information needed to keep the app secure, reliable, and functioning correctly.
We use this information to provide app functionality, manage member access, support church communication, enable attendance features, support giving, respond to requests, and improve Trinity Chapel services.
3. Location Data
Trinity Chapel Mobile may request access to your location where location-based features are enabled.
Location data may be used to support attendance and check-in features, such as confirming whether you are within an approved church service location during a service or event.
Location data is only used where you grant permission. You can control location permissions at any time through your device settings.
We do not use location data for third-party advertising tracking, retargeting, or sharing with data brokers.
4. Push Notifications
If you enable notifications, Trinity Chapel Mobile may use push notification services to send church updates, service reminders, event notifications, attendance-related notifications, prayer or ministry updates, and other app-related messages.
You can manage or disable notifications through your device settings.
5. Online Giving and PayPal
Online giving may be completed through PayPal.
When you proceed to PayPal, PayPal processes your payment under its own privacy policy and terms. Trinity Chapel may receive payment-related information from PayPal for donation administration, finance records, and reconciliation.
Trinity Chapel does not store your card details in the mobile app or on the website.
Giving information may be used for church finance administration, donation reconciliation, Gift Aid administration where applicable, and internal record keeping.
6. How We Use Your Information
The Church will use the personal information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy. We will not use your personal information for unrelated purposes without first seeking your consent, unless authorised or required by law.
- To respond to your enquiries by post, telephone, mobile phone, email, or other communication methods.
- To provide and manage access to Trinity Chapel Mobile.
- To manage member accounts, login, password reset, and app activation.
- To establish and maintain your involvement with the Church.
- To provide church services, pastoral care, ministry communication, and regular correspondence.
- To register you for events, conferences, services, and church activities.
- To support attendance and check-in features.
- To send service reminders, church updates, and notifications.
- To process, support, or reconcile online giving and donations.
- To administer Gift Aid where applicable.
- To improve our website, mobile app, services, communication, and support.
- To keep our systems secure and prevent misuse.
- To comply with legal, regulatory, safeguarding, accounting, or administrative obligations.
7. Marketing and Church Communications
The email address or contact details you provide may be used to send you information about church events, services, activities, ministries, or other information which we believe may be of interest to you.
If at any time you would like to unsubscribe from receiving future emails, or if we have contacted you without obtaining appropriate consent, we will provide instructions for opting out where applicable.
You can also contact us directly using the contact details at the end of this Privacy Policy.
8. Tracking and Advertising
We do not sell your personal information.
We do not use your email address, location data, app activity, or church member information for third-party advertising tracking, retargeting, or sharing with data brokers.
We do not use personal information collected through Trinity Chapel Mobile to track users across apps or websites owned by other companies for targeted advertising or advertising measurement.
9. Who May Access Your Information
The information you provide to us may be held on secure systems and may be accessed by authorised church staff, volunteers, administrators, or service providers who act on our behalf for the purposes set out in this Privacy Policy.
These parties may help us operate our website and mobile app, manage communications, provide support services, process donations or payments, manage events and church activities, and maintain secure systems and records.
Where third-party service providers process information on our behalf, we expect them to protect your information and only use it for the purposes for which it was provided.
Your personal information is kept confidential and is not sold, given away, or shared with unrelated third parties unless required by law or necessary for the purposes described in this Privacy Policy.
10. Access to Your Information
You can request access to the personal information that Trinity Chapel holds about you by contacting us using the details below.
You may also ask us to correct information that is inaccurate, incomplete, or out of date.
Where appropriate, you may request that your personal information be deleted. We will take reasonable steps to delete information where practicable, unless we are required or permitted to retain it for legal, safeguarding, accounting, administrative, or operational reasons.
We may refuse a request to access, amend, or delete personal information in certain circumstances. If we refuse a request, we will provide a reason where required by law.
11. How We Protect Your Information
We are committed to ensuring that your information is secure.
To prevent unauthorised access or disclosure, we use appropriate physical, electronic, technical, and organisational procedures to safeguard the information we collect.
However, the internet is not a completely secure method of transmitting information. While we take reasonable steps to protect your information, we cannot guarantee the security of information sent to or received from us over the internet.
Your information will be kept for a reasonable period, or for as long as required for church administration, legal, safeguarding, accounting, operational, or regulatory purposes.
12. Cookies and Website Usage
Cookies are small amounts of information stored on your computer or device.
Our website may use cookies to support website functionality, improve user experience, monitor website traffic, and understand how visitors use our website.
General information may be automatically collected through cookies or similar technologies. Such information may include statistical data about visitors and website usage. This statistical information does not usually identify you personally.
You may configure your browser to reject cookies, although some website features may not function properly if cookies are disabled.
13. Third-Party Links and Services
Our website or app may contain links to other websites, services, or platforms, including PayPal and other external services.
Once you leave our website or app, we do not control the external website or service. You should review the privacy policy of any third-party website or service you visit.
We are not responsible for the privacy practices, content, or security of third-party websites or services.
14. Children and Young People
Where information relates to children or young people, we will take appropriate steps to protect that information and handle it in accordance with applicable safeguarding and data protection requirements.
Where consent from a parent, guardian, or appropriate responsible person is required, we will seek such consent where applicable.
15. Changes to This Privacy Policy
Trinity Chapel may update this Privacy Policy from time to time.
The latest version will be made available on our website. We recommend that you check this page periodically to stay informed about how we protect your information.
Continued use of our website, Trinity Chapel Mobile app, or services after updates to this Privacy Policy means you acknowledge the updated policy.
16. Contacting Us
If you have any questions, requests, or concerns about this Privacy Policy or how we handle personal information, please contact us: